I still remember my first purchase on Mercado Livre: a Cubieboard 2, valued at around 300 reais, at the time. It was the first of many online purchases. <\/p>\n\n\n\n
Over the years, I've bought a little bit of everything \u2014 from various electronics to clothes. My last purchase was at the beginning of the month: three boxes of dark chocolate bars. I say "last" forever, because Mercado Libre closed my account against my will, after I tried for almost a month to request the closure of my Mercado Pago account due to excessive calls and other more delicate problems.<\/p>\n\n\n\n
This time, the customer service representative was kind and tried to help, but informed me that there was nothing more to be done: I lost my account and the entire history of more than ten years of purchases. She was the only exception among so many terrible customer service representatives, both from Mercado Pago and other institutions. It's curious to see Mercado Libre invest millions in TV advertising while discarding a long-time customer as if they were just a number.<\/p>\n\n\n\n
These ten years of shopping only matter to me; for them, the money I spent is just a statistic. Unfortunately, that's how companies treat their users. I only had accounts on three platforms: Mercado Livre, Amazon, and Magalu. Mercado Livre was the only one I actually used frequently and reliably; in a decade, I only had one tiny problem that I can barely remember.<\/p>\n\n\n\n